Shipping rates
Calculated at checkout and vary depending on your location. For international orders please note that prices will vary due to courier service.

Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending a whatsapp message to +234 701 265 0617 or email to houseoffinesse@yahoo.com. please do not forget to include your order number.

Item not received
If you have not yet received your order within the estimated delivery time, please allow an extra (2 business days) before contacting us because packages may have been delayed by selected courier service or taken a bit longer to add into the system. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Customs and Duties Charges
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. House Of Finesse has no control over these charges as they vary between countries. These charges are the customer’s responsibility.

In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.

Return & Exchange Policy

In the sad but unlikely event that the product(s) delivered is gravely unsatisfactory, House of finesse can consider and likely initiate a REFUND/EXCHANGE for  original priced items purchased from our Made to order or Ready to wear Collections that are unworn, unwashed, and unaltered in their original unused condition including original tags attached for a store credit or refund.  However this report must be reported between 24 hours once the package was delivered. Additionally the complaint must be without bias evidently deemed a manufacturing fault of the brand. Complaint can be registered via email or whatsapp  with provisions of pictures and videos.

PLEASE NOTE- There will be NO refunds on bespoke or custom pieces as these are custom made for each individual client. House of Finesse is always ready to offer the extra effort in making  sure any redeemable complaints is resolved.

• Make Payment (with 2 options)
• Pay with partner platform; Paystack/Apple Pay/Flutterwave (Order is only confirmed after transactions have been fully completed via the platforms
• Direct Transfer (After payment, transfer receipt is to be sent via email to houseoffiness@yahoo.com. Order can only be confirmed via email after HOF payment confirmation via the email provided) if an order confirmation email isn’t sent to you within 24 hours of Payment, this indicates that payment wasn’t received by HOF, you are advised to consult your bank for reconciliation. Lack of Confirmation email also means your order request is nullified and the allocated order number becomes invalid. Kindly visit the track my order menu to know the status of your order. Also be sure to check junk/spam when anticipating an order confirmation mail
• Direct transfer should require account profile login to help customer keep track of when their order is nullified or problematic via the track my order icon in the menu bar.
• After complete checkout and order confirmation, option to “ see more clothes pieces”